iOS App Support

Need help with the Steele Goods iOS app? We're here for you. Browse the topics below or send us a message and we'll get back to you as soon as possible.

Frequently Asked Questions

How does sign-in work? There's no password.

The Steele Goods app uses passwordless sign-in — no account creation or password needed. Here's how it works:

1. Open the app and tap Sign In.
2. Enter your email address.
3. We'll send a 6-digit verification code to your inbox.
4. Enter the code in the app to access your account.

On iOS, the code will appear as an auto-fill suggestion above your keyboard, so you can enter it without switching to your email app. If you're a new customer, your account is created automatically the first time you sign in.

I didn't receive my sign-in code. What should I do?

Check your spam or junk folder. If it's not there, add mailer@shopify.com to your safe senders list and request a new code. If problems persist, contact us below.

The app keeps crashing. What should I do?

Try closing the app completely and reopening it. Make sure your app is updated to the latest version in the App Store. You can also try uninstalling and reinstalling the app. If problems continue, contact us below.

How do I track my order?

Go to My Orders in the app menu. Tap any order to view its current status and tracking information.

How do I update my payment or shipping information?

Go to Account Settings in the app and select Payment Methods or Addresses to make updates.

How do I request a refund or return?

Navigate to My Orders, select the order, and tap Request Return. Our team will review your request within 1–2 business days.

I was charged but didn't receive a confirmation. What do I do?

Contact us below with your email address and the approximate date of purchase and we'll look into it right away.

Delete My Account

To request deletion of your account and personal data, please email us at support@steelestudiollc.com with the subject line "Account Deletion Request" and include the email address associated with your account.

We will process your request within 10 business days. Upon deletion, your personal information — including your name, email, phone number, and address — will be permanently removed from our records. Please note that order history may be retained for legal and accounting purposes.

If you have a Shop or Shop Pay account and wish to erase that data as well, you can submit a separate request directly at privacy.shopify.com.

Contact Support

Can't find what you're looking for? Send us a message and we'll respond within 24 hours.

Email: support@steelestudiollc.com